Behind the Curtain: Adventures in Continuous Improvement

Break Down Barriers Between Departments: Dr. Deming's 9th Point for Management

Learn how silos encourage local optimization at the expense of the whole, and gather tools to break down those barriers. 

Drive Out Fear: The 8th of Dr. Deming's 14 Points for Management

Understand fear's invisible impact on KPIs and its destructive effects on innovation. 

Institute Leadership: The 7th of Dr. Deming's 14 Points of Management

The aim of leadership is to help people and machines and gadgets do a better job— not to put out fires or be the hero.  

Institute On-the-Job Training: The Sixth of Dr. Deming's 14 Points of Management

Understand why lack of proper training rather than a lack of employee effort creates bad operational outcomes, and gain insights on training measures that work. 

Improve Constantly and Forever: The 5th of Dr. Deming's 14 Points for Transformation

Gain insights into the importance of continuous improvement as a daily habit, with reduced costs as a result, not a goal. Understand why this approach extends to all disciplines and departments, not just manufacturing production. 

Don't Award Business Based on Price: The Fourth of Dr. Deming's 14 Points for Management

Delve into why Dr. Deming promotes the idea of selecting suppliers based on total cost and moving toward a single supplier for any one item. 

Quality Words from Dr. Deming: Cease Dependency on Inspection

Explore the meaning behind Dr. W. Edwards Deming's third point for management: Cease dependence on inspection to achieve quality. Eliminate the need for inspection on a mass basis by building quality into the product in the first place.

Adopt the New Philosophy: The Second of Dr. Deming's 14 Points for Management

Delve into the meaning behind Dr. Deming's second of 14 points for management transformation. Learn why it is meant as a wake-up call for management unwilling to change their culture, systems and how they treat their people.