Behind the Curtain: Adventures in Continuous Improvement

Does the Size of the Organization Matter? (Part 1)

Learn how organizational size fundamentally shapes the transformation journey—from complexity and communication to culture and pace. First of a two-part series.

Leadership Characteristics Summary 1-10

Assess your own leadership DNA against these 10 leadership characteristics. 

Leadership Characteristic 10 (Part 2): Coaching and Developing Others

Dive into the practical side of coaching: five powerful vehicles leaders can use to shift from a directive, command-based mindset to one rooted in growth, development, and shared success.

Leadership Characteristic 10 (Part 1): Coaching and Developing Others

Explore the real purpose of leadership: coaching and developing others. Unpack how traditional hierarchies reward comparison and control, while true leadership multiplies capability and distributes power.

Leadership Characteristic 9: Problem Solver with Resilience and Adaptability

Whether you’re leading a transformation or supporting a team through daily challenges, these three interwoven traits define whether you thrive—or just survive.

Leadership Characteristic 8: Empathy For Others

Explore the critical differences between sympathy and empathy and why the latter is essential for meaningful leadership.

Leadership Characteristic 7: Effective Decision Making

Delve into the delicate balance between waiting for enough information to make a sound decision versus falling into paralysis by analysis. Understand the art of determining: What is the minimum amount of information I need to make a decision?

Leadership Characteristic 6 (Part 2): Strategic Thinker with a System Perspective

Dive into the biggest roadblocks that hinder true systems thinking, including prioritizing short-term wins over long-term vision, creating a fire-fighting culture and avoid risk to the extreme.